- Are Trans Travel and the tour operators the same entity?
Yes — Trans Travel is the tour operator. We are not a marketplace or a middleman platform. Our own team plans, organizes, and delivers every tour we offer. From the moment you book to the moment you return home, you're dealing directly with us. This means full accountability, consistent quality, and a team that genuinely knows every destination we sell.
- Who is Trans Travel for?
Trans Travel is built for international travelers — primarily from the US and Europe — who want to explore Egypt, Jordan, Turkey, Morocco, and neighboring destinations without the hassle of planning everything from scratch. Whether you're a first-time visitor dreaming of the Pyramids or a seasoned traveler looking for a multi-country adventure, our platform makes booking seamless, transparent, and secure.
- What destinations does Trans Travel cover?
We specialize in Egypt and Jordan as our core destinations, but our catalog goes further. In Egypt, our tours cover Cairo, Luxor, Aswan, Alexandria, the Red Sea coast, and the Sahara Desert. In Jordan, we cover Amman, Petra, Wadi Rum, the Dead Sea, and Aqaba. We also offer tours to Turkey and Morocco, as well as multi-country packages that combine two or more of these destinations into one seamless journey — perfect for travelers who want to experience more in a single trip.
- How does Trans Travel ensure quality and safety?
With over 15 years of experience and a licensed operation since 2010, quality and safety are at the core of everything we do. Our guides are professionally trained and deeply knowledgeable, our vehicles and accommodations are carefully selected, and our itineraries are designed based on thousands of real traveler experiences. We continuously refine what we offer based on guest feedback to make sure every trip meets the highest standards.
- Why should I book with Trans Travel instead of another platform or operator?
Because with Trans Travel, you book directly with the operator — no layers, no resellers, no uncertainty. You get instant confirmation, secure online payment, transparent pricing, and dedicated English-speaking support. Unlike generic platforms that list third-party tours without real oversight, we own every experience we sell and stand behind it fully. And with 15+ years of experience serving international travelers, we know exactly what it takes to deliver a trip that exceeds expectations.
- Does Trans Travel include flights in its packages?
Our tour packages do not include international flights from your home country — those you arrange separately. However, some packages do include domestic flights within Egypt or Jordan, such as a Cairo–Aswan or Amman–Aqaba flight. Whether a domestic flight is included will always be clearly stated on the tour page before you book.
- Which airports should I fly into?
For Egypt, most tours start in Cairo (CAI). For Jordan, tours typically begin in Amman (AMM). For Turkey and Morocco, our team will advise on the best arrival point based on your itinerary. Each tour page clearly indicates the recommended arrival airport and any included transfer arrangements.
- Can Trans Travel help me book my international flights?
Absolutely. Once you confirm your tour booking on Trans Travel, our support team can assist you in arranging your international flights as well. Simply share your travel dates and preferred departure city and we'll handle the rest. We recommend confirming your tour first so we can match your flights perfectly to your itinerary and avoid any unnecessary changes or costs.
- What is Trans Travel's cancellation policy?
We have a fair and straightforward refund policy. The specific terms applicable to your booking are clearly outlined in our Terms of Use Policy, which we encourage you to review before completing your purchase. Full details — including applicable deadlines and refund amounts — are also displayed on every tour page at the time of booking.
- What happens if Trans Travel cancels my tour?
In the rare event that we need to cancel your tour, we will notify you as early as possible and offer you a full refund or the option to rebook on alternative dates at no extra cost. Our team will work closely with you to find the best solution and ensure your travel plans are not disrupted. Your satisfaction and peace of mind are our priority.
- Can I modify my booking instead of cancelling?
Yes — in many cases you can modify your travel dates or group size without cancelling entirely. Contact our support team as early as possible and we will do our best to accommodate your request. Modification conditions may vary depending on the timing and the specific tour, as outlined in our Terms of Use Policy.
- What payment methods does Trans Travel accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. All transactions are processed securely through our encrypted payment gateway. Trans Travel does not store your card details on our servers.
- Are the prices on Trans Travel per person or per group?
All prices displayed are per person unless explicitly stated otherwise. Your total will be calculated automatically at checkout based on the number of travelers in your group. Some tours offer group discounts — these will be clearly shown on the tour page.
- Are there any hidden fees?
None. What you see at checkout is what you pay. Any optional extras — such as entrance fees to specific sites, personal expenses, or gratuities — that are not included in the package price will be clearly listed in the "What's not included" section of every tour page before you book.
- Do I need a visa to travel to Egypt or Jordan?
Most US and European passport holders require a visa to enter Egypt and Jordan. Both countries offer straightforward e-visa options online. For Egypt, you can apply at visa2egypt.gov.eg. For Jordan, we highly recommend the Jordan Pass, which includes your visa fee plus entry to Petra and 40+ other attractions. We always advise checking the latest entry requirements with your country's embassy before travel.
- Does Trans Travel assist with visa applications?
Yes — our team is happy to assist you through the visa process. We can guide you step by step, point you to the right official channels, and provide all the booking confirmation documents you may need to support your application. Getting your visa sorted is part of making your trip as smooth as possible, and we're here to help at every step.
- How far in advance should I apply for my visa?
We recommend applying for your visa at least 2–3 weeks before your travel date. E-visas for Egypt and Jordan are typically processed within a few business days, but applying early gives you a comfortable buffer in case of any delays. Our team will remind you of the right timing once your booking is confirmed.
- What should I do if I have a problem during my tour?
Contact us immediately via our support chat or email at [email protected] — our team is available to assist you. Since we are the operator, our on-the-ground team can respond in real time to resolve any issue quickly. We take every concern seriously and will act promptly to make things right.
- How do I submit a complaint or request a refund?
You can submit a complaint through your account dashboard under "My Bookings" or by emailing [email protected] within 14 days of your tour end date. Please include your booking reference number and a description of the issue. Our team will review your case and respond within 2 business days.
- What if the tour didn't match what was described on the website?
We take accuracy very seriously. If your experience was significantly different from what was described, please document the discrepancies and reach out to our support team. As the operator, we have full visibility into what was delivered and will investigate thoroughly. Where appropriate, we will offer compensation or a partial refund based on our findings.
- How do I create an account on Trans Travel?
Creating an account is free and takes less than a minute. Click "Sign Up" at the top of the page, enter your name, email address, and a password, and you're ready to go. You can also sign up using your Google account for faster access.
- Where can I find my booking details after purchase?
All your booking details, itineraries, vouchers, and receipts are stored in your account under "My Bookings." You will also receive an instant confirmation email with everything you need right after your purchase is completed.
- Can I book for multiple travelers under one account?
Yes — you can book for yourself and additional travelers under a single account. During checkout, you'll be asked to enter the details of all travelers in your group. Each traveler will receive their own voucher, and all bookings will be accessible from your account dashboard.
- How does Trans Travel protect my personal data?
We take data privacy seriously. Your personal information is stored securely and is never sold to third parties. We only use your data to process and deliver your booking. Our platform is fully compliant with GDPR requirements for European users. You can read our full Privacy Policy for complete details.
- Are my payment details secure?
Absolutely. All payments are processed through a PCI-DSS compliant payment gateway with SSL encryption. Trans Travel never stores your full card number on our servers. You can book with complete confidence that your financial information is safe.
- Where can I read Trans Travel's full terms and conditions?
Our full Terms of Use Policy and Privacy Policy are available at the bottom of every page on the website. We encourage you to read them carefully before making a booking. If you have any questions, our support team is always happy to clarify.