Introduction
At Trans Travel ("Trans Travel," "we," "us," or "our"), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you use our website, create an account, contact us, or book travel services, as well as how we use, share, store, and protect that information.
By using the Trans Travel website and our booking services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Trans Travel is a travel and tourism company based in Egypt, providing travel services that may include guided tours, holiday packages, Nile cruises, transportation, and other travel arrangements.
For questions or requests relating to your personal information or this Privacy Policy, please contact us through the Contact Us page on our website.
Information We Collect
We collect personal information that is reasonably necessary to provide our services, manage bookings, communicate with travelers, and operate our website.
2.1 Information You Provide Directly
Account information: When you create an account, we may collect information such as your full name, email address, and account credentials.
Booking information: When you make or request a booking, we may collect travel dates, number of travelers, traveler names, nationality, passport or identification details where required, and relevant special requests or accessibility requirements.
Payment information: Payments may be handled through secure third-party payment providers. Where payment processing is handled by these providers, payment information is processed according to their applicable security and privacy practices.
Communications: We may collect information contained in enquiries, requests, feedback, emails, contact forms, live chat messages, or other communications you send to us.
2.2 Information Collected Automatically
When you browse our website, certain technical and usage information may be collected automatically, including:
Device type, operating system, and browser information.
IP address and approximate geographic location.
Pages viewed and time spent on the website.
Navigation paths and interactions with website features.
Referral information showing how you reached our website.
This information may be collected through cookies, analytics technologies, tags, and similar tools used to understand website performance and visitor behavior.
2.3 Information from Third Parties
If our website allows you to register or sign in through a third-party service, such as Google, we may receive basic account information made available by that provider in accordance with your settings and the provider's privacy practices.
How We Use Your Information
We may use the personal information we collect to:
Create and manage your account.
Process and administer travel bookings.
Arrange requested travel services.
Communicate with you about bookings, enquiries, or service updates.
Provide customer support.
Process or facilitate payments.
Improve our website, services, and customer experience.
Understand website usage and performance.
Maintain the security and integrity of our systems.
Meet applicable legal, regulatory, accounting, or operational requirements.
Send marketing communications where permitted and where you have provided any consent required by applicable law.
How We Share Your Information
We share personal information only where reasonably necessary to provide our services, operate our business, comply with legal obligations, or protect legitimate interests.
4.1 Travel Suppliers and Partners
To arrange and deliver your trip, relevant traveler information may be shared with suppliers involved in your booking, which may include:
Hotels and accommodation providers.
Nile cruise operators.
Airlines or other transportation providers.
Ground transportation companies.
Tour guides and local service teams.
Other travel suppliers required to provide your booked services.
We aim to share only the information reasonably necessary for each supplier to perform the relevant service.
4.2 Service Providers
We may work with third-party companies that provide services supporting our business, including:
Payment processing.
Website hosting and IT infrastructure.
Email and customer communication services.
Website analytics.
Marketing and advertising technology.
Security and technical support.
These providers may process personal information on our behalf where necessary to perform their services.
4.3 Legal Requirements
We may disclose personal information to government authorities, regulators, courts, law enforcement agencies, or other authorized parties when required or permitted by applicable law.
Information may also be disclosed where reasonably necessary to protect the rights, property, security, or legitimate interests of Trans Travel, our travelers, or other individuals.
4.4 What We Don't Do
Trans Travel does not sell or rent your personal information to third parties.
We also do not provide your personal information to unrelated third parties for their own independent marketing purposes without an appropriate legal basis.
International Data Transfers
Trans Travel is based in Egypt, and some of the travel services or technology providers involved in delivering our services may operate in other countries.
If you access our website or services from another jurisdiction, including the European Union, United Kingdom, United States, or elsewhere, your personal information may be transferred to or processed in Egypt or other countries where our service providers or travel suppliers operate.
Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide and administer booked travel services.
Maintain your account where applicable.
Maintain appropriate business and transaction records.
Meet legal, accounting, tax, and regulatory requirements.
Resolve complaints or disputes.
Establish, exercise, or defend legal claims.
When personal information is no longer reasonably required, we may securely delete or anonymize it in accordance with our applicable retention practices and legal obligations.
How We Protect Your Information
We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the systems and services involved, these measures may include secure connections, appropriate access controls, server and infrastructure protections, and internal procedures for handling personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If you believe your personal information or interaction with our website may no longer be secure, please contact us as soon as possible.
Cookies and Analytics
Our website may use cookies and similar technologies to operate website features, remember preferences, understand how visitors interact with our pages, measure website performance, and support analytics or marketing activities.
These technologies may collect information such as browser details, device information, IP address, referral source, and website interactions.
Where required by applicable law, you may be given choices regarding non-essential cookies through the website's cookie settings or consent tools.
Your Rights and Choices
Depending on your location and applicable data protection law, you may have rights concerning your personal information, including:
Right of access — you may request information about the personal data we hold about you.
Right to rectification — you may request correction of inaccurate or incomplete information.
Right to erasure — in certain circumstances, you may request deletion of your personal information.
Right to restriction — you may have the right to ask us to restrict certain processing activities.
Right to data portability — where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.
Right to object — you may have the right to object to certain processing activities, including processing based on legitimate interests where applicable.
Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
You may also unsubscribe from marketing communications using the unsubscribe option provided in applicable messages.
To exercise an applicable privacy right, please contact us through the Contact Us page on our website.
We may need to verify your identity before completing certain requests. Requests will be handled within the timeframes required under applicable law.
If you are located in a jurisdiction that gives you the right to complain to a data protection authority, you may also contact the relevant authority if you are dissatisfied with how your personal information has been handled.
Children's Privacy
Our booking services are generally intended to be used by adults.
Travel bookings may include information about children where a parent, guardian, or authorized adult provides that information as part of arranging travel services.
We do not knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.
If you believe personal information relating to a child has been provided to us improperly, please contact us so we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, technology, or applicable legal requirements.
When appropriate, we will update the "Last Updated" information displayed on this page.
We encourage you to review this Privacy Policy periodically to remain informed about how Trans Travel handles personal information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Trans Travel handles your personal information, please contact us through the Contact Us page on our website.
We will review privacy-related enquiries and requests and respond in accordance with applicable legal requirements.
