Welcome to Trans Travel! We love helping you plan your dream tour. Just let us know what you need and we'll do the rest.
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Once you've made contact, one of our friendly representatives will contact you to clarify your travel preferences and needs. We'll prepare a personalized tour itinerary according to your needs and once you're happy with all the details, we'll proceed to book your tour.
You can book your dream tour with us by paying a deposit of 25% of the total tour price for your tour, 50% for peak seasons, i.e. Christmas, New Year and Easter, and the remainder is due up to two days before your arrival or cash on arrival.
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If you intend to make a credit card payment for your deposit or balance, you will be required to provide us with a signed credit card authorization letter that allows us to make the payment with your credit card. The signature on the credit card authorization letter must be the same as the signature on the back of your credit card and passport.
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If you have to cancel your tour, please note that the following cancellation charges will apply to your booking:
Within the booking date and up to 61 days before your arrival date - 15% of the total price of the tour
Between 60 and 31 days before arrival - 35% of the total tour price
Between 30 and 15 days before arrival - 50% of the total tour price
Between 14 and 1 day before arrival - 100% of the total tour price
In addition, airline cancellation/alteration charges are subject to applicable airlines' terms and conditions. A 5% bank charge will also apply to refunds. Cancellation terms may vary significantly for groups and special itineraries.
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If you cancel a tour booked during Christmas, New Year or Easter, the following cancellation charges will apply to your booking:
Within the booking date and up to 61 days before your arrival date - 25% of the total tour price
Between 60 and 31 days before arrival - 50% of the total tour price
Between 30 and 15 days before arrival - 75% of the total tour price
Between 14 and 1 day before arrival - 100% of the total tour price
In addition, airline cancellation/alteration charges are subject to applicable airlines' terms and conditions. A 5% bank charge will also apply to refunds. Cancellation terms may vary significantly for groups and special itineraries.
If you are eligible for a refund, we will refund the refund amount to you by the same payment method as the original payment was made. No refund will be made in the case of a no-show and a 5% bank charge will be taken on any refunds.
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At Trans Travel, the safety and well-being of our clients is our priority. As such, we have a flexible cancellation policy in place if a government agency or airline gives out a NOT TO TRAVEL warning for the destination booked.
If this happens, the amount paid for your tour package may be refunded or, if applicable, kept as a future travel credit / travel voucher that can be used to pay for any destination where we operate tours. This amount can be applied towards new travel services booked with us and reservations will be modified accordingly.
Only applicable flight cancellation/alteration charges as per applicable airline terms and conditions will apply. Bank surcharge fees may also apply to the deposit amount already paid.
The price of the tour is calculated for two people sharing one room. For single accommodation, an extra charge will apply. The hotel is chosen according to the quality and standards of the chosen itinerary.
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1. Domestic Flights: The flight price quoted is based on average fare and flight schedule is approximate. Any changes to the flight schedule/availability may result in a price change.
2. International Flights: We can provide competitive fares for international flights from your home country to your chosen destination.
Groups from 6 to 11 Travellers: For every group of 6, 1 traveller will get a free trip (e.g. for every 5 paying travellers, 1 free traveller). This fixed benefit of 1 free traveller applies to groups from 6 to 11 travellers.
Groups from 12 Travellers: For groups of 12 or more travellers, 2 travellers will get a free trip (e.g. for every 10 paying travellers, 2 free travellers). This fixed benefit of 2 free travellers applies to groups of 12 travellers and above.
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Egypt Specific Travel Policies
Should an official Travel Alert for Egypt be issued by the relevant governmental authorities, the following protection will apply to all applicable bookings:
Free cancellation: Applicable travelers may cancel their reservation without being charged the regular cancellation fee.
Flexible Rescheduling: Travelers may change travel dates to a future period.
Price Guarantee: The same promotional price will apply to rescheduled reservations to protect travelers from seasonal price hikes.
The promotion is valid from the 28 th of November 2025 until the 1 st of December 2025
The promotion applies to arrivals until the 30 th of August 2026, excluding Christmas 2025 and New Year 2026.
Booking requests must be submitted and confirmed within the promotional period (i.e. 28 th November 2025 until 1 st December 2025) to be eligible for the promotion.
A minimum deposit of 5% is required to secure a reservation.
The promotion does not apply to international flights or travel dates during Christmas 2025 and New Year 2026.
Trans Travel cannot be held responsible for problems, changes, delays or disruptions caused by reasons beyond our control including, but not limited to, weather conditions, wars and changes by hotels or airlines. Additional expenses due to such circumstances are not covered by Trans Travel.
At Trans Travel, we want every one of our travelers to enjoy the most comfortable and memorable travel experience with us. If you have any special requests, kindly let us know of your travel needs when making your reservation with us. We will do our utmost efforts to fulfill your request; however, we are unable to guarantee that all requests can be fulfilled, including requests for pre-bookable seats.
We will endeavor to note your special request and relay it to the relevant suppliers; however, fulfillment of these requests cannot be guaranteed and we may not be able to personally inform you should the fulfillment of the request not be possible.
Please note that our standard services and facilities are not reliant on the fulfillment of special requests and we will strive to give you the best of our service at all times to ensure your travel experience with us is enjoyable.
• Policy 1: For Packages, Nile Cruises & Hotels
Under 2 Years Old: Free of Charge
Under 6 Years Old: 25% of the total cost of tour for 1 adult
Under 12 Years Old: 50% of the total cost of tour for 1 adult
Children 12 years old and above are considered adults
If your tour package includes flights, additional supplement for child may apply. Applicable for one child only sharing parents' room.
• Policy 2: For Sightseeing Tours & Shore Excursions
Under 6 Years Old: Free of Charge
Under 12 Years Old: 50% of the total cost of tour for 1 adult
Children 12 years old and above are considered adults
If your sightseeing tour includes domestic flights or ferry boats, additional supplement for child may apply.
In order to share your travel experiences with other travelers and inspire them, visuals from your tour may potentially appear on the Trans Travel website and social media accounts in the future. Thank you for being a part of the Trans Travel community!
Tipping is a common practice to express appreciation for great services rendered by guides, drivers, hotel staff and other service providers on your tour. You are welcome to tip according to the satisfaction provided by any of these professionals. Tips are always greatly appreciated by the staff, but are not compulsory.
If you should encounter any problem or complaint during your tour, please inform us immediately as many problems can be solved quickly whilst still on tour.
If the problem persists, please report it to your Customer Care Manager during your tour. If you are not satisfied with the complaint resolution on your return, you should submit your complaint in writing to the Trans Travel Customer Care Management Team.
A. Individuals under the age of 18 are prohibited from registering on this website and are not permitted to make transactions.
B. When you make a payment for products or services through our website, the payment details requested from you will be transmitted directly to our payment provider through a secure connection.
C. The cardholder must retain a copy of the transaction records and applicable merchant policies and rules.
D. We accept online payments using Visa and MasterCard credit/debit cards in AED, USD, EUR and GBP.
E. We will not deal with or provide services or products to any countries subject to OFAC (Office of Foreign Assets Control) sanctions in accordance with UAE law.
F. Multiple transactions or bookings may appear as separate charges on the cardholder's monthly statement.
The contract created when Trans Travel accepts a client's booking, subject to these booking conditions, constitutes the entire agreement between the client and the company.
Payment of a deposit or final balance by bank transfer or credit card confirms that all tour participants have read, understood and accepted these terms and conditions and agree to comply.