Please read these Terms and Conditions carefully before making a booking with Trans Travel.
By completing a booking through our website or other authorized booking channels, you confirm that you have read, understood, and agreed to these Terms on behalf of yourself and all travelers included in your reservation.
If you do not agree with these Terms, please do not complete a booking.
Trans Travel is an Egyptian travel and tourism company providing travel arrangements and services for travelers visiting Egypt and other destinations offered through our website.
Our services may include:
The exact services included in your booking are those specified in your booking confirmation, itinerary, and applicable product page.
When making a reservation with Trans Travel, you are responsible for providing complete and accurate information for yourself and all travelers included in the booking.
A booking becomes confirmed when the applicable booking requirements have been completed and you receive confirmation from Trans Travel.
The payment requirements and confirmation process applicable to your reservation will be displayed during booking or communicated to you before confirmation.
Once your booking has been successfully confirmed, you will receive the relevant booking confirmation and, where applicable, payment documentation.
Please review your confirmation carefully, including:
If you identify incorrect information, please contact Trans Travel as soon as possible so we can review the booking.
If you make a booking for other travelers, you confirm that:
Where applicable, Trans Travel will provide vouchers, confirmations, itineraries, or other travel documents relating to your booking.
You are responsible for reviewing these documents and presenting any required vouchers or confirmations when receiving booked travel services.
The price applicable to your booking will be the price displayed or confirmed when the reservation is made.
Unless otherwise stated on the relevant product page or booking confirmation:
Unless specifically listed as included in your booking, the price may exclude:
Please review the inclusions and exclusions displayed for your selected travel service before confirming your booking.
The payment amount and schedule applicable to your booking will be communicated during the reservation process.
Depending on the service, full payment or a deposit may be required to confirm the reservation.
Where payments are processed through a third-party payment provider, that provider's applicable security and processing procedures may apply.
Occasionally, an incorrect price may be displayed because of a technical, administrative, or system error.
If an obvious pricing error affects your reservation, Trans Travel may contact you to provide the correct price and available options.
Depending on the circumstances, you may be given the option to proceed at the corrected price or cancel the affected booking and receive any applicable refund.
If you make payment in a currency different from the currency charged, your bank or payment provider may apply exchange rates or additional fees.
Any applicable taxes or charges included in the booking price will be displayed or communicated where appropriate.
Cancellation conditions may vary according to the tour, cruise, accommodation, transportation service, travel dates, and suppliers involved in your reservation.
The cancellation conditions applicable to your booking will be those displayed on the relevant product page, booking process, booking confirmation, or otherwise communicated to you before confirmation.
Where a product-specific cancellation policy applies, that policy takes precedence over any general cancellation information contained in these Terms.
If you wish to cancel a confirmed booking, you must notify Trans Travel in writing through an available official communication channel.
Your cancellation will become effective when we receive your written request.
Please include sufficient booking information to allow us to identify your reservation.
If your cancellation qualifies for a refund under the applicable cancellation conditions, the refund will normally be returned through the original payment method where possible.
Processing periods can vary according to the payment provider, bank, supplier arrangements, and circumstances of the cancellation.
Any applicable cancellation charges will be deducted before the refundable amount is processed.
We recommend that travelers consider appropriate travel insurance for their journey.
Depending on the policy selected, travel insurance may provide coverage for circumstances such as:
Travelers are responsible for reviewing the terms, exclusions, and coverage of their chosen insurance policy.
Travel arrangements occasionally need to be adjusted because of operational circumstances, supplier changes, transportation schedules, weather, safety considerations, or other factors.
Where reasonably necessary, Trans Travel may make changes such as:
Where a material change affects your confirmed travel arrangements, we will aim to notify you as soon as reasonably possible and explain the available options.
In certain circumstances, Trans Travel may need to cancel a travel service because of operational issues, safety concerns, supplier circumstances, force majeure, or other events beyond reasonable control.
If Trans Travel cancels a service, the options available to you will depend on the circumstances, services affected, applicable supplier conditions, and relevant legal requirements.
Where applicable, options may include an alternative travel arrangement, a change of travel date, credit, or an appropriate refund for the affected service.
Trans Travel is not responsible for independently arranged expenses, such as separate flights or accommodation, except where liability is required under applicable law.
If you want to change a confirmed booking, please contact Trans Travel as early as possible.
Requested changes may include:
We will review requested modifications according to availability and applicable supplier conditions.
Additional charges, fare differences, supplier fees, or amendment fees may apply. Where possible, these will be communicated before the requested modification is confirmed.
You are responsible for ensuring that you and every traveler included in your reservation have the documents required for the applicable destination.
These may include:
Entry requirements can change, so travelers should verify current requirements with the appropriate official authorities before departure.
Trans Travel may provide general information about visas, entry procedures, or other travel requirements as a convenience to travelers.
Such information does not replace guidance from an embassy, consulate, immigration authority, or other relevant government body.
Unless explicitly included as a service in your booking, obtaining the appropriate visa and satisfying all entry requirements remain the traveler's responsibility.
Trans Travel cannot accept responsibility for a traveler being refused entry because of circumstances such as:
Refund eligibility in such circumstances will be determined by the applicable booking and supplier cancellation conditions.
Unless expressly listed as included in the relevant itinerary or booking confirmation, international flights are not included in your travel arrangements with Trans Travel.
Travelers are responsible for arranging any international flights that are not included in their booking.
Where available, Trans Travel may provide assistance or information relating to flight arrangements.
Any flight booked separately from your Trans Travel reservation remains subject to the airline's own terms and conditions.
If domestic flights are included in your itinerary, they will be identified within the applicable inclusions or booking documentation.
Airline schedules may change. Delays, cancellations, schedule modifications, baggage policies, and other airline-operated services are generally subject to the relevant carrier's terms and operational decisions.
Travelers are responsible for considering whether they are physically able to participate in the activities included in their selected itinerary.
If you or another traveler has a medical condition, disability, mobility requirement, dietary requirement, or other relevant need that may affect the travel arrangements, please inform Trans Travel before confirmation or as early as reasonably possible.
We will review reasonable requests and advise whether relevant arrangements may be available, although specific accommodations cannot always be guaranteed.
Some destinations may impose health-related entry requirements, which can change over time.
Travelers are responsible for checking applicable requirements and obtaining appropriate professional or official guidance before departure.
Travelers are expected to behave responsibly and in a way that does not create unreasonable risks or disruption for other travelers, staff, suppliers, or local communities.
Where a traveler's conduct creates a serious safety risk or materially disrupts the provision of services, Trans Travel or the relevant supplier may take reasonable measures necessary to protect travelers and staff, subject to applicable law.
Trans Travel is responsible for providing or arranging the travel services included in your confirmed booking in accordance with the applicable agreement and subject to these Terms.
Some services may be delivered by independent travel suppliers, including hotels, cruise operators, airlines, transportation providers, guides, or other service providers.
Travel can be affected by circumstances that neither Trans Travel nor its suppliers can reasonably control.
These may include:
Where such circumstances occur, we will take reasonable steps to assist with the affected travel arrangements where possible.
Our liability in these circumstances will be subject to applicable law and the terms governing the affected services.
Where services are provided by independent third parties, those services may also be subject to the provider's own terms, conditions, policies, and limitations.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
If you experience an issue with a travel service during your trip, please notify Trans Travel, your representative, guide, or the relevant service provider as soon as possible.
Prompt notification gives us the opportunity to investigate and, where reasonably possible, address the issue while your trip is still underway.
If an issue cannot be resolved during your trip, you may submit a written complaint to Trans Travel after your travel services have concluded.
Please include:
We will review your complaint and respond within a reasonable period in accordance with the circumstances and applicable requirements.
Unless otherwise stated, website content owned by Trans Travel, including text, branding, logos, original tour descriptions, itineraries, graphics, and other proprietary materials, is protected by applicable intellectual property laws.
You may not reproduce, distribute, republish, commercially exploit, or substantially copy protected Trans Travel content without prior authorization, except where permitted by applicable law.
Third-party names, trademarks, photographs, or other materials remain the property of their respective owners.
Personal information collected through our website and booking services is handled in accordance with the Trans Travel Privacy Policy.
By using our website or making a booking, you acknowledge that personal information may be processed as described in that policy.
These Terms and Conditions are governed by the laws of the Arab Republic of Egypt, subject to any mandatory consumer rights that may apply under the laws of your country of residence.
Any dispute arising from these Terms, your booking, or our services will be handled in accordance with applicable law and the competent jurisdiction.
Trans Travel may update these Terms and Conditions when necessary to reflect changes in our services, business practices, technology, supplier arrangements, or applicable requirements.
The latest version will be published on this page together with any applicable effective or update date.
Unless applicable law requires otherwise, the Terms in effect when your booking was confirmed will generally apply to that booking.
If you have questions about our tours or need help understanding which travel option best fits your plans, contact our team.
Email: [email protected]
Phone: +20 10 04493431
Our team will review your enquiry and provide the relevant information regarding your booking or these Terms.